Mid Office Systems

 

 

What exactly is the Travel Mid-Office Systems?

 

Mid Office Systems' web-based software allows you to manage the life-cycle of any booking in real-time, as well as create and manage client and supplier profiles, define and manage mark-ups and business rules, handle different kinds of payments, generate bills, and run reports.

It is one of the most advanced tools for creating your own travel business rules, automating operations, and managing your workflow.

 

Easy And Functional Mid-Office That Allows You To Be Flexible.

 

FlightsLogic mid-office system software works in sync with the sales channels and suppliers. It assists and manages reservations, queries, bookkeeping, agent management, customer management, and supplier management of travel companies. Our cloud-based platform offers complete CRM solutions to fulfill the day-to-day operational needs of all travel intermediates.

We provide a robust and effective mid-office solution with built-in Travel CRM software for booking management, processing, supplier reconciliation, and other operations. It is a suite of advanced tools that will assist you in creating your own travel business rules, automating your procedures, and managing your workflow.

FlightsLogic provides a complete Travel Midoffice/Backoffice solution that can function within the travel agency and with the agency's agent network on the same platform. Full connectivity with your B2C website to manage various pre and post-booking tasks, as well as B2B related access and essential processes via our travel Backoffice solution.

We offer a comprehensive range of technological solutions to assist you in automating operations, increasing productivity, and increasing sales. All comprehensive information related to a booking is available for the travel agent in one central solution. Any booking generated on GDS or Supplier or aggregator for flight / hotel / transport / car rental / packages is available in detail under the Mid-office travel solution by FlightsLogic.

Customer profiles, financial reports, vouchers/invoices/tickets/payment receipts, extensive reporting, and precise costing structures for bookings are all available. A mid-Office travel solution is a robust tool for swiftly managing firm data, branches, suppliers, cost, passengers, itineraries, currencies, tax calculations, documents, mark-up rules, managing agents, and independent of any back-office system features.

Specialized travel management software enables businesses to provide high-quality services to their consumers worldwide at the lowest possible cost. Our travel industry mid and back-office software solutions are effective, versatile, and scalable to fit the demands of any firm in the travel industry.

FlightsLogic is the technological partner. Our technology enables you to create workflows and services that provide measurable savings and insights for managing your travel program and operations. The right technology partner will improve your workflow and set your business for long-term success.

Our travel technology solutions, which include CRM, reservations systems, back-office systems, and B2C/B2B booking engines created exclusively for travel agencies and tour operators, may help you improve operations and enhance profits. We provide a comprehensive mid-office travel solution, allowing you to manage business operations from a single platform.

 

Core Mid-Office Functionalities 

 

• Multiple Sales Channels - B2C, B2B, B2B2C, B2B2B, Call Center, Front Desk, Low cost of ownership

• Online Booking Engine - Flight, Hotel, Package, Car, Insurance, Sightseeing, and Transfers

• Complete booking management system

• Connectivity to multiple suppliers and GDS

• Hotel extranet/Sightseeing/Transfer/Package

• Comprehensive reporting module

• Automated voucher, and e-ticket generation

• Manage commission rules

• SMS gateway

• Simple Booking Process

• Multiple Payment Gateway options like a Credit card, Debit Card.

• Centralized back-office system

• Agent Management System

• Single view booking window for all information

• CMS to control B2C & B2B advertisements and other information

• MIS generation

 

How our travel-specific mid-office solution can benefit your company?

 

 

A powerful and effective travel middle office system is required for a successful online travel company. It's the backbone of your business. 

By automating all of the activities inside your travel business, regardless of your profile, you can manage your business more efficiently and administrate and control your operations (Travel Agent, Corporate Travel, Tour Operators, DMCs, Wholesalers). You can handle real-time bookings, create and manage client and supplier profiles, create and manage mark-ups, business rules, and various types of payments, generate invoices, and run reports.

It is a web-based, comprehensive, and user-friendly platform that allows you to manage the life-cycle of any booking in real-time, create and manage client and supplier profiles, define and manage mark-ups and business rules, manage multiple types of payments, generate invoices, and run reports.

Travel MidOffice is specifically designed to fulfill the demands of travel agency professionals of all sizes, whether small, medium, or large, and backed up by a proven experienced team with a good number of experiences in travel solutions development.

 

Key Features of Mid Office System

 

Booking Management

 

The team can manage the entire process of changing, canceling, and refunding tickets. A travel consultant can make reservations on behalf of an agent or a direct customer.

 

Direct Customer

 

The mid-office staff can manage direct client bookings by providing their login id and making bookings on their behalf.

 

GDS Queue Management

 

The travel consultant can handle the queue and the employees. Assign them a list and generate a PNR Queue report.

 

Loyalty Management

 

This module allows you to handle client feedback, earn loyalty points, redeem loyalty points, and view the points ledger.

 

Profile Management

 

The system automatically registers the consumer and creates their profile. By logging into profile management, the customer may access their booking data and manage their entire profile. Consumers that use profile management can benefit from loyalty programs. The customer can view the history of previous reservations by date, passenger, and so on.

 

Financial Accounting

 

Midoffice can be connected to any third-party accounting system for financial reconciliation, balance sheets, and profit and loss statements.

 

Call Center

 

A mid office can be connected to a call center module, where customer support can help clients with existing bookings, new bookings, cancellation amendments, etc.

 

Agent Management

 

The Backend team can register the agent to the system and give them access to the B2B system. It is also possible to control credit limits, product access, card management, agency users, and payment gateways. They can also view the agent balance and settle the agent account in the system.

 

Travel CRM

 

The backend team can track all bookings in the mid-office, such as booking history, encrypting the booking, uploading documents for existing bookings, adding notes to existing bookings, adding any changes to existing bookings, passengers to existing bookings, modifying the existing bookings, printing tickets, emailing tickets, and emailing invoices. They can also sync the PNR, cancel the PNR, and queue the PNR.

 

Multi-currency 

 

Currency conversion is done automatically based on the country code and IP address.

 

Offline bookings module 

 

(Multi-service reservations for tours, visas, transportation, hotels, apartments, restaurants, FIT and group, MICE; group more than one service in a booking, generate a single invoice for several bookings).

 

Notification

 

General notifications in the mid-office include ticketing procedures, refund policies, and baggage limits.

 

Reporting

 

Midoffice can generate various reports such as hotel productivity, air sell report, hotel sell analysis, hotel cancellation analysis, hotel departure analysis, rooming list, flight on hold PNR report, flight no show report, flight ticketing report, PNR before payment, suppliers report, the company sell report, staff performance report, ancillary report, flight reissue report, and many more.

 

Best Mid-Back Office System For Travel Agents

 

 

FlightsLogic's mid-back-office solution for travel agents enables you to manage business rules based on predefined criteria. It allows you to automate routine tasks, saving you time and cost. It also allows you to monitor business through an automatic reporting system. Our back-office system is compatible with both online and mobile devices. It also allows you to work remotely. Your data is safely saved and may be accessed anytime and from any location.

Our mid-office travel solution allows you to obtain and convert GDS data files and compare them to BSP reports. It enables the generation of a single reconciled file, which results in a more error-free and faster approach. Our travel agency mid-office system allows you to make more informed business decisions. 

By implementing our best CRM for the travel industry, you can both retain and gain new customers. Whether you're a small online travel agency or a large tour operator, our software can help you manage your operations more effectively and increase your revenue. 

It has already shown to be a reliable option for our customers. With the help of this one tool, you can manage your inventory, suppliers, customers, and everything else on a single platform. Implementing an integrated travel management system gives the company and consumers information. It will make tracking your company's progress and consumer interactions easier.

We provide customized travel management system software that includes essential modules such as B2B, B2B, corporate, mid-office, and back office with API out. Our Travel Agency CRM software may assist you in managing better client relationships, which can help you increase revenue. 

It is very easy to use for various Travel Partners and helps them organize their Corporate & Customer data, automates Query Management, initiates Payment Requisition, allows Invoice Generation, Quotation Generation of contracted suppliers, Sightseeing, Transfers, and so on.

FlightsLogic is a top platform for the best travel technology companies looking for travel mid-office solutions and extensive integration. As a result, we provide B2B and B2C travel portal services.

 

Benefits Of Our Mid Back Office System

 

• Centralized tracking for all your booking management

• Helps monitor an agency's online booking portal

• It manages daily reports and business operations with booking engines and other tools.

• Multiple sales channels

• Front office integration by file transfer or API

• Travel document configuration like vouchers, quotes, e-tickets, etc.

• Invoices are auto-generated in customized templates

• Facilitates your B2B, B2C, and corporate clients to manage their travel operations

• Access to real-time online bookings

• Easy client management and supplier management

• Multi-payment gateways management

• Eradicated costly human errors

• Improved staff productivity and efficiency

• Allows increased focus on selling

If you are looking for a travel mid-office solution to take your business to the next level, FlightsLogic is the best Travel software to manage your business online.