Tour Operator Back Office Software

 

Simplify Your Tour Operations with Back Office Software: The Ultimate Solution for Tour Operators

 

Tour operator back-office software is a type of software designed specifically for tour operators to handle their business operations and administrative tasks. It typically includes features like booking management, inventory management, customer management, accounting and finance, and reporting. The software helps tour operators to streamline their operations, automate repetitive tasks, and improve efficiency.

FlightsLogic is a leading tour operator software designed to meet the unique needs of tour operators. Our tour reservation software is integrated with CRM software, which includes user management, back-office support, and report generation. It increases your turnover rate. We provide a fully integrated cloud-based back-office system that allows for efficient management of travel agency operations.

Our back-office solution works seamlessly across web and mobile devices, allowing you to manage your business from anywhere. It is entirely cloud-based, which means that all of your data is securely stored online and accessible from any location at any time. You can use our advanced travel back-office software to leverage your business's data and boost productivity and profitability.

It serves as a centralized hub for a variety of tasks, including reservation booking, customer information management, payment processing, and report generation. Travel agents typically use the system to manage their daily activities while also improving customer service and efficiency. With a travel back-office system, travel agencies can better manage their resources and provide a more seamless customer experience.

FlightsLogic is an advanced tour operator back-office software that allows you to manage inventory and group travel, create packages, manage customers and travel agents, fully automate your sales process, improve service orders, manage accounts, and gain complete visibility into your travel business. We offer a customized travel GDS software platform with key modules such as B2B, B2B, corporate, mid-office, back office, and XML/API out. 

Our goal is to use the best technology to streamline and optimize your travel business, allowing you to spend more time winning, growing, and delighting your customers. Partnering with FlightsLogic will allow you to take your travel business to the next level. Our customer relationship management (CRM) technology enables you to efficiently manage all your interactions with clients and potential customers. It will allow you to dramatically increase client satisfaction and loyalty.

FlightsLogic is the most effective software solution for managing all types of travel agencies. We help travel agents organize, centralize, and automate their agency's business operations by leveraging advanced technology. We facilitate management and simplify all aspects of the agency's operations. 

 

Our web-based back-office system manages:

• Catalog definition - Input all your products (Accommodation, packages, entrance tickets, excursions, and other activities, transfers, rent-a-car, vessels, cruise) and create complex travel packages or groups.

• Partner booking (B2B): Make it easier for your travel agents to book, download invoices, and create vouchers.  

• Tour management - Create tours by entering input services and defining selling prices.

• Automated supplier ordering - communication with suppliers is completely automated.

• Reservation management: create reservations, enter customers, and track payments.

• B2C online booking— publish your travel products online.

• Create documents such as invoices, vouchers, and receipts.

• Finances and Accounting - complete management of receivables and payables

• Reports - gain better insight into your tour operator's business and identify critical areas.

 

Why Tour Operators Require Back-Office Software?

Back-office software is designed to help tour operators manage their bookings, reservations, customer information, accounting and financials, inventory, and other operational tasks.

The software allows tour operators to manage their business more efficiently, reduce manual errors, and increase productivity. Furthermore, it also helps tour operators offer better customer service by providing real-time access to customer information and booking details.

Tour operators are responsible for managing and organizing various tasks, including booking flights and accommodations and coordinating transportation and activities for travelers.

It can be difficult and time-consuming, especially for operators who manage large groups or multiple tours at the same time. Back-office software can be an invaluable resource in this situation.

Back-office software enables tour operators to streamline and manage their operations. It can assist with everything from financial and inventory management to customer relationship management and communication. The right back-office software can help tour operators increase efficiency, reduce errors, and provide a better overall customer experience. To be successful in the travel industry, you need a reliable and efficient back-office travel solution. It is the backbone of any organization.  

 

Here are the key tour operator back-office software capabilities that enable it to do that.

 

Inventory Management: This feature of the back-office system allows tour operators to store and manage all of the content they provide to partners and customers. Using this feature, tour operators can manage the availability of their inventory, such as the number of tickets, rooms, and so on, over the period. 

Tour operators fill their inventory manually using a content management system (CMS). Another possibility is that tour operators receive inventory through third-party API connectivity. APIs from various travel suppliers allow tour operators to check product availability in real time. If the travel supplier does not have an API, they can still provide their inventory through an extranet. This method involves the supplier gaining access to the tour operator's back office to share inventory.  

Booking Management: Modern tour operator back-office software includes reservation management capabilities to handle incoming bookings. The software automatically assigns incoming booking requests to the respective managers/teams for confirmation and further processing. 

Distribution Management: It is worth noting that tour operator software distributes inventory to tour operator-affiliated travel agents, corporate customers, and even end-users. Tour operators can use their back-office systems to provide corporates with the option of creating their own custom-branded booking portals and managing contracts and employee travel policies/booking rules. Meanwhile, tour operators catering to the b2c segment can integrate the back-office software with their branded and unique customer-facing website.

Sales Automation: Basic CRM functionality is an unavoidable component of any good back-office software. This is because tour operators must track all of their customer interactions in one place, segment them based on various factors, and even automate mundane aspects of sales, such as sending welcome emails, confirmations, reminders, etc.

User Management: To operate effectively, a tour operator must collaborate with a large number of people, including suppliers, managers, travel agent partners, corporate client employees, and administrators. Back-office software for tour operators must have effective user management capabilities so that everyone can work at the same time and collaborate as needed. It includes separate login credentials for each user, the ability to store user details, permissions for each user based on their needs, and the ability for managers to monitor the entire operation. 

Powerful Business Rules Engine: With this functionality, the tour operator can ensure optimal revenue by setting up markups or commissions based on the supplier. Besides, this feature can come in handy while configuring various internal rules for operating. For instance, the tour operator can set up a rule allowing a travel product, such as a flight ticket, to be booked only a particular number of days before departure. Also, they can prioritize selling their inventory before making travel products contracted from a third party available. Tour operators can also set specific payment rules, such as acceptable payment methods, applicable taxes, payment clearing timelines, reminder frequency for overdue payments, etc.  

Accounting : Back-office software's accounting capabilities can reduce a massive pile of out-of-control paperwork to a few easy-to-read charts. Notably, the system enables tour operators to closely monitor the financial activities of all stakeholders involved, including suppliers, partners, travel agents, and others. The tour operator can get an overview of their business's financial health in seconds because the back-office software consolidates information from multiple invoices, booking stats from various channels, and financial reports.

Actionable Insights: Tour operators can make excellent business decisions if they have a back-office system that provides real-time data on business performance. Using the right software, tour operators can generate reports on all aspects of their business, such as the number of bookings, cart abandonment rate, most booked segments, most profitable corporate customers, suppliers with the best deals, commissions earned through partners, and so on.

Customer Care Capabilities: Comprehensive customer care throughout the client’s lifecycle is usually overlooked, but the right tour operator’s back-office system can make it a simple process. The customer will get a great experience throughout their interactions with you, and you don’t have to pay hefty sums to train a customer support team. Tour operators can use software to offer live chat support, automate client notifications, manage incoming customer support tickets, and send out real-time updates on flights, deals, and other pertinent information.  

 

Why Choose FlightsLogic Back-Office Software?

FlightsLogic is a one-stop platform for managing all your day-to-day tasks, allowing for increased productivity and profit with minimal effort. Tour operators can easily manage their customer journey from inquiry to post-booking using our travel management software and gain valuable insight into the business's overall performance. It is simple to manage customer data, create itineraries, and process payments/cancellations, all within a single platform.

Our web-based back-office system handles a wide range of tasks that are essential for the smooth functioning of your tour operator business. From managing bookings to handling customer data, our system provides a comprehensive suite of tools that allow you to streamline your operations and stay on top of your business. 

FlightsLogic Back Office support enables you to outsource semi-standardized tasks like data entry, hotel contracting, price updates, reporting, and support to an offshore team. Our back-office team collaborates with the front office in real time. Skilled back-office services teams enable an organization to reduce the cost and time spent on behind-the-scenes functions.

At FlightsLogic, we develop the industry’s best travel software solutions that automate these complicated yet necessary processes to help you better focus on building customer relationships and bringing in more customers.  We specialize in helping travel companies find the right technology to provide cost-efficiency savings, improve sales, and compete in today’s fast-changing marketplace.

If you are searching for back-office software to manage your back-office functions, FlightsLogic Back office system is the best choice! FlightsLogic is a leading travel software development company, providing more effective and customizable back-office software that will help in business operational challenges related to the sales and distribution of flights, hotels, and other travel products!

 

Features

 

• A Complete Back Office System for your Tour Agency

• Easily locate, view, open, and modify existing bookings. Manage leads, clients & suppliers' details, and manage tour itineraries.

• Manage your receivables and payables. Set payment reminders and review the financial status of the company in real-time.

• Fully automate your sales process and improve your tour bookings.

• Separate mobile application for your operations team and guests. Manage your tour agency from any part of the world.

• Automated post-sales reporting

• Automated business rules

• User profile administration

• Define Markup, discount, and commission schemes

• Multiple payment methods

• Centralized processing and settlement of bookings from multiple sources

• Order tracking through booking queue processing.

• Travel desk / Front desk / Call center interface

• Security and role configuration

• MIS and analytical reports to get an operational view

 

Conclusion 

 

In conclusion, back-office software is critical for tour operators looking to streamline their business operations and increase efficiency. With the right back-office software, operators can manage financials, inventory, customer relationships, and other aspects of their business in one place. It can lead to higher profits, better customer experiences, and overall success in the competitive travel industry.  

If you want to know more about tour operator back-office software functionalities and rates, contact FlightsLogic today.