Travel Back Office Management Solution

 

 

Why Tour Operators Require Back-Office Software?

 

Back-Office Software is a system that helps travel companies manage bookings, inquiries, administration, agent management, customer management, and suppliers. A Travel Back-office system, which is utilized by Travel Agents, Tour Operators, and OTAs, is required to keep a complete record of the booking, including expenses, margins, suppliers, and financial responsibilities.

The advantages of having a travel back-office system are numerous, including higher productivity, streamlined operations, increased revenues, improved dependability, increased client loyalty, and much more. Technology and digitalization are critical to survival in the travel sector, and businesses must invest in the correct technological platform to stay ahead.
 
Tour operators are responsible for handling and organizing several complex tasks, such as arranging flights and hotels and scheduling transportation and activities for travelers. It may be difficult and time-consuming, especially for tour operators who manage big groups or many excursions at once. It is where back-office software may help.

Back-office software helps tour operators streamline and manage their business operations. It can help with everything from financial and inventory control to customer relationship management and communication. Tour operators can improve efficiency, reduce errors, and provide a better overall customer experience with the right back-office software. 

Back-office systems enable tour operators to store and manage all the content they provide to partners and clients. Most travel agencies utilize online travel agency booking software to gain access to global inventory and deliver world-class services through their websites and mobile applications. Travel agency back-office management software is critical for automating procedures and allowing OTAs to function efficiently. Back-office software might comprise various modules and tools, each of which contributes to the smooth operation of your organization.

The Mid/Back Office is the core of the booking system, assisting the agency with all travel operations tasks. It is an administrative interface that is offered to manage Bookings, Suppliers, Markups, Commissions, Reports, ROE, Agents, Branches, and Transactions. The Back Office is the backbone of a travel agency, and it is equally crucial to the Front Office Operations.

 

Travel Back Office Management Solution Includes

 

• Reporting

• Website integration

• Activity tracking

• Data encryption

• Financial transactions

• Accounting package

• Eliminates costly human errors

• Improves staff efficiency & productivity

• Allows you to focus on selling more

• Helps you make better business decisions

 

Simplify your operations with our Travel Back Office Management Solution

 

 

If you are looking for back-office software to help you manage your back-office operations. FlightsLogic is the best travel back-office management solution for handling your back-office responsibilities! We design back-office solutions to handle the most sophisticated back-office processing companies. 

FlightsLogic offers a fully integrated cloud-based CRM system designed exclusively for the travel industry, so you can be specific that your day-to-day challenges will be solved and your business will have the opportunity to grow and prosper.

Our unique combination of expertise and understanding of the travel industry, as well as current technology, has enabled us to assist companies in identifying, effectively implementing, and developing solutions to enhance the way they work. You may manage all your business rules based on predefined criteria and automate time-consuming daily activities with our back-office solution. 

It also helps with corporate monitoring by automating accounting reconciliation and reporting. Our back-office solution works smoothly across web and mobile devices, allowing you to run your business remotely. It is entirely cloud-based, which means that all of your data is securely kept online and accessible from anywhere, at any time.

 

Our web-based back-office system handles:

 

• Define your catalog - enter all of your products (accommodation, packages, entrance tickets, excursions, and other activities, transfers, vehicle rentals, cruises) and create complex travel packages or groups.

• Tour management - enables you to design tours by entering services and quickly defining selling prices.

• Supplier ordering is fully automated, as is contact with your vendors.

• B2C online booking - publish your travel products online.

• Partner booking (B2B) - Make it easy for your travel agencies to book, obtain invoices, and generate vouchers.

• Reservation management – create reservations, enter customers, and track payments.

• Document creation – create invoices, vouchers, receipts.

• Finances and Accounting – complete management of your receivable and payable.

• Reports – get better insight into your tour operator business and find critical spots.

FlightsLogic is a leading travel technology product in which software is hosted on a remote server and accessible to multiple authorized users anywhere, at any time, via internet connectivity, allowing travel agents from time and place constraints and lowering infrastructure, maintenance, and support costs incurred by travel agencies. We focus on streamlining complex sales procedures such as lead follow-up, quotation sharing, and payment timing. 

By automating the entire process, you will be more successful and save a substantial amount of time. Using innovative technology, we assist travel agents in organizing, centralizing, and automating their agency's commercial activities. Finally, we simplify management and all of the agency's activities. Our cloud-based platform offers complete CRM solutions intended to suit the day-to-day operational needs of all travel intermediates.

In the fast-paced and ever-changing travel industry, efficient back-office administration is critical to the seamless running of destination management companies (DMCs), online travel agencies (OTAs), travel management companies (TMCs), and other organizations in the sector. Our comprehensive customer relationship management (CRM) solution enables you to properly manage all of your client and potential customer relationships. It will dramatically improve customer satisfaction and loyalty. 

Travel agent back-office software allows you to more efficiently streamline your operation. It includes the convenience of having a booking engine, email marketing platform, and accounting software all in one spot to increase your productivity. You will be able to use your business data with our innovative travel back-office management solution to assist in enhancing your productivity and profitability.

You may design your own solutions using our modular architecture and customized travel components. You may use our components as services and easily plug them into your current infrastructure to save cost and time on deployment. If your XML provider enables online cancellation, you can also amend or cancel your online reservation using the system. Another advantage of our back-office technology is that it supports online and manual bookings. Create and manage itineraries and suggestions in less time.

FlightsLogic is an e-travel platform built specifically for travel agencies to enhance and grow their travel business by automating reservations, payments, and itinerary creation. Our support system simplifies this process by allowing you to combine and manage all your subscriptions through a single interface. With the help of our user-friendly online booking platform, our technology enables businesses of any size to handle the whole process in one spot.

It enables you to import bookings from a third-party system and manually enter reservation data into the system. Our back-office solution is widely used and an important tool that allows travel agents to perform back-office operations such as accounting, billing, payable, reconciling and settling, receivables tracking and processing, and expenses and recovery monitoring.

To easily manage trip accounting concerns, the travel industry is increasingly integrating its organization with safe and specialized travel accounting systems. Travel agency accounting software automates corporate accounting processes such as report analysis as balance sheet, account activity report, trial sheet, currency availability, multilingual support, etc.

• Robust automated follow-up system

• Leads Unqualified Reasons to report

• AI-based call recording

• AI-based itinerary builder system

• Auto Quotation follow up

• 1000+ Preloaded itineraries

• Auto-calculated service-based GST

• Automated payment follow-ups

• Centralized invoicing system

• Supplier management

• Customer engagement

• Profit & Loss Report

 

Core OTA back-office software components

 

 

Travel Inventory

 

A travel inventory is a collection of products and services related to travel. It could include lodging, flights, and activities that customers can book through online booking platforms or agents. Pricing, availability, and booking options are all included in a travel inventory. Inventory can be managed and updated via:

API integration. A back-office system communicates with various third-party travel provider APIs, allowing for real-time retrieval of product availability information.
A content management system. A tour operator can manually enter and update data about the items they sell into a self-operated inventory content management system (CMS).
An extranet. It is a webpage where suppliers, mostly hotels, may establish and manage their inventory listings manually. They may verify and update availability data, make changes to their inventory, and have control over what information is shown on the company's main website.

 

Booking engine

 

A booking engine is at the core of most OTA systems, connecting with inventory providers, processing bookings, enabling online payments, and collecting client data. While this engine operates in the back end, users engage with the booking engine via a website or app.

It centralizes all bookings, allowing agents to book directly from the back office. It includes making personalized trips, providing discounts, and manually verifying availability. 

Furthermore, it centralizes data from conversations and online bookings for easy management. The booking desk also allows agents to search for, alter, and apply custom rates, as well as combine services to design pre-packaged trips.

 

Accounting And Finances

 

This component of travel back-office management software primarily focuses on financial activity tracking, offering an in-depth view of a tour operator's cash flows. Furthermore, tour operators can specify payment criteria such as approved ways of payment, related taxes, payment timeframes, overdue payment reminder frequency, and so on. Back-office software consolidates information from several invoices, booking data from numerous channels, and financial reports, so the tour operator may gain an understanding of their company's financial health.

 

Powerful business rules engine

 

With this function, the tour operator may maximize profits by arranging markups or commissions based on the provider. This functionality may also be beneficial for setting various internal operating rules. 

 

Analytics and reports

 

Analytics functionality is another essential component of travel agency back-office software. It includes sales reports that describe gross sales, refunds, and profits, customer reports that provide insights into customer demographics and service interactions, and marketing reports that highlight lead generation and website success based on CRM and Google Analytics data. Key performance metrics such as website traffic, income, and user activity may all be simply computed and shown.

 

Customer relationship management (CRM)

 

In today's world, an effective customer relations strategy is essential, which is why many tour operators now utilize customer relationship management (CRM) solutions in their back offices. CRM solutions enable OTAs to keep customer information and use it for marketing. CRMs identify and categorize clients into distinct groups, log all client contacts, and automate the sales process by dividing the sales funnel into business-specific phases.

 

User management

 

A user management tool is an essential component of a back-office software system for a travel agency. OTAs have a wide range of users, including managers, administrators, guides, and agents, each having their own distinct position within the organization. Using a user management module, you may tailor permissions for various back-office activities, such as who can handle returns and payments, which agents can update promotional offers, who can examine customer information, and so on.

The efficiency, security, and adaptability of your back-office travel software are critical to the success of your business. This system serves as the backbone of your OTA, effortlessly integrating features ranging from inventory management to customer service.

 

Why Choose FlightsLogic?

 

FlightsLogic is a travel technology company that provides end-to-end solutions for the travel sector. Our mission is to leverage the most advanced technology available to automate and optimize your travel business, allowing you to spend more time winning, expanding, and rewarding your clients.

Our cutting-edge next-generation Travel CRM and Travel Booking Platform offers a complete solution for the Travel Industry.

We are a professional travel software company that specializes in API/XML integration of GDS like Amadeus, Travelport, and Sabre to provide your clients with a diverse selection of travel products with real-time availability, information, rates, rules, and policies. We improve the customer service search experience by giving them the choice of selecting the best product from a wide range of options.

We provide more effective and customizable back-office software to help businesses with operational challenges related to the sale and distribution of flights, hotels, and other travel products.

• Simplified workflow for travel and tour operations

• Simple, transparent, affordable monthly billing

• Comprehensive CRM software

• Robust operations management system

• Automated finance, accounting and back-office platform

• Supplier, products & contract management platform

• Conversion-focused B2C and B2B booking engine

 

CONCLUSION

 

Finally, back-office software is critical for tour operators to simplify their business processes and increase efficiency. Operators may handle financials, inventory, customer connections, and more all in one place with the proper back-office software. It may lead to more profits, better client experiences, and overall success in the competitive travel market.

If you're a tour operator looking for dependable and user-friendly back-office software, consider FlightsLogic.

FlightsLogic is a comprehensive travel back-office management solution. It includes a variety of features and tools to help you manage your business effectively, such as financial management, inventory control, customer relationship management, and more. To conclude, robust and effective Travel Back Office Software is necessary for running your travel business.